Refund Policy

At Mastry, we take pride in creating learning experiences that are transformative and impactful. Our programs are loved by learners worldwide, and refund requests are rare. However, we understand that sometimes things might not work out as expected, and we are here to help.

We offer a 14-day no-questions-asked refund policy on eligible courses to ensure your experience with us is risk-free and worry-free.

---

1. General Eligibility for Refunds

Refunds are available under the following conditions:

• Refund requests must be made within 14 days of the original purchase date.
• To ensure fairness, refunds are not applicable if you have completed 90% or more of the course material.
• Refunds are not available if you have already generated or obtained a certificate of completion.

Course-Specific Refund Eligibility

• Only self-paced courses that explicitly state the 14-day risk-free refund policy on their respective landing pages are eligible for refunds.
• If a course's landing page does not mention a 14-day refund policy, the course is strictly non-refundable. Please refer to the individual landing page for each course to verify refund eligibility prior to enrollment.

---

2. Non-Refundable Programs & Exclusions

Refunds are not available for the following offerings:

• Mastry Challenges: Due to the intensive structure and immediate access to resources, all Mastry challenges are strictly non-refundable once purchased.
• Live Cohort Programs: Live cohorts operate under program-specific terms. Please review the particular refund policy on the specific website or landing page of the Live Cohort you are joining prior to enrollment.
• Combo Offers & Bundles: Bundled courses offered at discounted rates are non-refundable as a whole or in part.

---

3. How to Request a Refund

We have made the refund process straightforward. If your purchase meets the eligibility criteria above:

1. Send an Email: Contact our support team at support@mastry.in with the subject line "Refund Request - [Your Name]".
2. Provide Required Details: Include the following information in your email:
   • Full Name
   • Registered Email Address
   • Phone Number
   • Order ID / Purchase Invoice
3. Review & Approval: Our support team will review your details within 2–3 business days. Once approved, your refund will be processed immediately.

---

4. Refund Processing Timeline

Once initiated by our team, refunds typically take 5 to 7 business days to reflect in your original payment method, depending on your bank or card issuer.

---

Need Further Assistance?

If you have any questions or concerns regarding our policy, please feel free to reach out to us at support@mastry.in—we are here to help every step of the way.